Eyeglass Repair Service FAQs

WORK WITH Hilco, a trusted name in Eyewear and Eye Care since 1956.
Does Hilco Eyeglass Repair Center accept walk-ins or should I make an appointment?
You can walk  in anytime during our normal business hours  7:30 AM - 7:00 PM EST.  
​No appointment necessary.

What types of repairs can be done?
If it's broken, it's most likely we can fix it. If there are pieces missing we have access to parts and sometimes can make a piece by hand! If you have any questions on a repair call customer care at 774-987-1023.

How can I tell if my eyeglass frames are titanium?
Some frames will state "titanium" directly on them. You may also check with your doctor or the shop where you purchased your frames. We will test the frames when they arrive in our repair center to confirm the metal type. If you selected a standard repair, and your frames are titanium, we will call you to confirm that it is ok to move forward with the repair.

When will my eyeglasses be ready?
For walk-in eyeglass repairs we usually can repair your glasses the same day. We can give you an exact estimate when you drop off your glasses. For mail-in repairs typical repairs are done in one business day and mailed back the next day.

How should I pack my glasses for mail-in eyeglass repair?
It's best to pack your glasses in their eyeglass case, tissue, bubble wrap or lens cleaning cloths. Pack your glasses with order form in a small box.

What return shipping carriers do you use?
We use FedEx, UPS, and USPS Priority.  All return shipments are tracked and arrive within 3 -5 business days from the time they are packed up and mailed out.
 
Do you offer overnight return shipping?
Yes. Please call (774-987-1023) to request and pay for overnight return shipping.

What type of customization can you perform?
We can add pad arms to plastic frames, lengthen and shorten temples, turn standard temples into cable temples. We can add moisture chambers, ptosis crutch's and frame lifting devices. Call or email repairs@hilco.com for pricing 774-987-1023.

What if my glasses can't be fixed?
A non-refundable $5.25 charge will be applied for each frame received to cover the cost of evaluation and return shipping costs. If the repair is not possible the frame will be returned.

Do you guarantee your eyeglass repair work?
Yes, we guarantee our repairs for 90 days.

We love a challenge. Send us your broken eyeglasses.

Let's get started!
Any other questions? Please call 774-987-1023 or email repairs@hilco.com